An AI concierge for your hotel, online and in the lobby
Guests ask the same things at every hour: breakfast times, early check-in, parking, the spa. A Lobbyface concierge answers them on your website before they book and on a screen in your lobby after they arrive, and mentions the upgrades and dining your front desk rarely has time to.
“Guests have questions at 2 a.m., in the lobby and before they book.”
- Covers check-in, facilities and local tips
- Suggests upgrades, spa and dining
- Works on your website and a lobby screen
More direct bookings and upsells, and a front desk that isn’t always on the phone.
The questions you hear every day.
- 01Is breakfast included, and what time is it?
- 02Can I check in early or check out late?
- 03Is there parking, and what does it cost?
- 04Is the spa open to guests, and can I book a treatment?
- 05What is worth seeing nearby?
- 06Which room is best for a family?
On your website and booking pages, before guests book, and on a lobby or in-room screen in kiosk mode, after they arrive.
Is breakfast included, and can I check in early?
Breakfast is included with your rate. Early check-in depends on availability; want me to request it for you?
Live in weeks, not months.
- 01Week 0
Discovery call
Your goals, where she will live (website, store screen, event), and what she must know and never say.
- 02Weeks 1–6
We build your host
Character and look, voice, knowledge from your site and documents, your offers and brochures, booking and contact handover.
- 03Ongoing
Launch and improve
One line of code on your site or a screen in your space. Every month: what visitors asked, the leads she passed on, and updated knowledge.
Hotels & hospitality: questions.
Can she take bookings?
She guides guests to your booking engine with the dates and room they asked about, and passes special requests to your team by email or WhatsApp. A direct booking-engine connection is part of Enterprise.
Does she replace the front desk?
No. She handles the repeat questions so your team has time for the guests in front of them, and she hands anything she can’t answer to a person.
Which languages does she speak?
English today. Tell us which languages your guests need.
Meet Riya. Then meet yours.
Watch Riya’s short demo, or tell us about your business and we’ll show you what yours could look like.